Help Center

Troubleshooting

Calendar permission denied

Symptom: Sift shows no events, or asks for calendar access repeatedly.

Fix:

  1. Open Settings → Privacy & Security → Calendars.
  2. Enable Sift.
  3. Force-quit and reopen Sift.

If Sift still can’t read calendars, confirm events appear in the Apple Calendar app on the same device. Sift only sees what Apple Calendar syncs.

Widgets not updating

Symptom: A Home Screen or Lock Screen widget shows stale data or an old countdown.

Fix:

  1. Confirm the widget’s view still has upcoming matches, open that view in Sift.
  2. Open Sift once in the foreground; widgets refresh after the app runs.
  3. Remove and re-add the widget if it was configured before a major view rename.
  4. Check Low Power Mode: iOS may defer widget timeline updates.

Widgets cannot show events from calendars Sift doesn’t have permission to read.

Watch complication picker is empty

Symptom: No Sift views appear when choosing a complication or in the Watch app list.

Fix:

  1. Open Sift on iPhone and wait a few seconds for WatchConnectivity to sync.
  2. In the Watch app on iPhone, confirm Sift is installed under My Watch.
  3. Restart iPhone and Apple Watch.
  4. If you just created views, open each once on iPhone so they sync.

See Apple Watch for more detail.

Alerts not arriving

Symptom: Alerts never fire, or stop after an iOS update.

Fix:

  1. Confirm Sift Plus is active, alert lead time is a Plus feature.
  2. Open the view → Alerts and verify the lead time is not Off.
  3. Check Settings → Sift → Notifications: allow alerts, and disable Scheduled Summary blocking if needed.
  4. Open Sift in the foreground so it can reschedule alerts after rule changes.
  5. For all-day events, remember alerts fire at 9 AM local time minus your lead time.

Focus modes and Do Not Disturb can silence alerts without removing them from Notification Center.

Still stuck?

Email sift@madebysoandso.com with your iOS version, device model, and what you expected to happen. We read every message.